FAQ

What is your wax composed of?

Our wax blend consists of mostly soy wax with a small amount of food-grade paraffin. This formula has been fine tuned to give the ultimate fragrance experience for our customers. While soy wax is highly sought after for its sustainable and natural characteristics, adding paraffin to our wax helps to provide a longer burn time as well as provide a more fragrant experience than a 100% soy wax candle would.

Do you use lead wicks?

Absolutely not. The consumer Product Safety Commission (CPSC) voted unanimously to ban the manufacture and sale of lead-cored wicks and candles with lead-cored wicks in October of 2003. Capri Blue uses a variety of cotton braided wicks, which are individually chosen based off of fragrance and vessel combination.

Why do some candles use more wicks than others?

The amount of wicks used in a candle is based off of several factors such as the size and shape of the vessel. Some of our larger sized vessels have multiple wicks to ensure you are getting optimal fragrance throw and burn time.

What kind of oil do you use?

Capri Blue uses a combination of natural, essential and synthetic fragrance oils. This allows our fragrances to be very complex and diverse and gives us a wide range of raw materials to choose from when creating new and exciting fragrances. It also allows our fragrances to be more consistent and stable from batch to batch.

Are your candles organic?

Regardless of what some manufacturers may claim, no candle can actually be certified organic. (The solvents used in the hydrogenation process of any natural wax make that physically impossible). That said, our waxes are made from the finest and most highly refined food-grade waxes available!

Are your products gluten-free?

Yes, materials used in the manufacturing of our candles and beauty care products are gluten-free.

Does Capri Blue test on animals?

No, all of our products are cruelty-free. We do not test our products or ingredients on animals.

Are your beauty care products formulated with non-toxic ingredients?

Yes, and we take pride in our all natural vegan beauty care formulation. Our beauty care products are gluten free, paraben free, triclosan free, sulfate free, never tested on animals, and contain no synthetic colors.

Is there a proper way to burn your candles?

Yes! A candle burn is affected by several factors including size and shape of vessel, wick, fragrance oil, temperature/draft in the room, etc. The key to achieving the perfect burn is to always allow your candle to completely liquefy across the top before blowing it out to avoid tunneling. Before each burn, make sure your wick is trimmed to ¼”. Don’t drop debris, like matches or wick trimmings, into the wax. Don’t place your burning candle on sensitive or uneven surfaces. Discontinue burning your candle when about ½” of wax remains. For more info on how to properly burn a candle check out our blog.

What’s the best way to clean out leftover wax?

After your candle is completed, our glass vessels and metal lids can be up-cycled for household use but are not intended for food or beverage use. To remove excess wax, simply place the jar in the freezer. After a few hours you should be able to knock out the leftover wax with a blunt object. Our containers are perfect for plants, jewelry, or catchalls!

What’s the proper way to use a diffuser?

Do not place your diffuser on sensitive or uneven surfaces. To refresh the fragrance, simply flip the reeds. Please remember to always flip the reeds over a paper towel and wipe the bottle to ensure no oil drips onto your surface.

How long do your candles burn?

Our candle burn times vary by candle. To see a specific burn time, go to the product and click "Specifications" - you'll find "Burn Time" below.

How can I find a Capri Blue retailer in my area?

Give our Customer Experience Team a shout at (800) 748-9249, or cs@capri-blue.com and we’ll be happy to locate your nearest Capri Blue retailer!

What countries do you sell in?

Capri Blue is continually launching in new countries all over the world. Please contact our Customer Experience Team at cs@capri-blue.com to find our products at a distributor or retailer near you.

Why can't I find the fragrance I'm looking for?

Capri Blue partners with several national retailers to develop custom products and fragrances for their stores. If there is a particular Capri Blue fragrance you’re looking for that you can’t find on our site, feel free to give us a call and we’ll direct you to the store that carries it.

Where can I view the ingredients before I purchase?

All ingredients are listed on the product information page on our website.

Is my credit card information secure online?

Yes, we use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it.

What credit cards can I use to purchase products?

We accept VISA, MasterCard, American Express, and Discover.

When will my credit card be charged?

Payment will be collected at the time of shipment.

How will the charge appear on my credit card?

THYMES LLC

Why are you not accepting my credit card?

There are many reasons for a failed credit card transaction. Your card may have expired, reached its limit or other technical difficulties. If you have problems placing a wholesale order, please contact our Customer Experience Monday 8:00 AM - 5:00 PM CST & Friday 8:00 AM - 12:00 PM CST, at 800-748-9249. Please provide them with any error messages you may have received. If you are placing a retail order and your credit card is being declined, please check with your card issuer for more information.

Can I return my Capri Blue purchase?

If for any reason you are not satisfied, we are happy to exchange it or refund the credit card used for the purchase. Returns and exchanges must be made within 30 days of shipment. Once we have received the returned product, please allow 10 – 14 business days to process the transaction.

To return your purchase, contact our Customer Experience Department at 800-748-9249 or e-mail us at cs@capri-blue.com. Our team is available Monday through Thursday 8:30 am - 5:00 pm and Friday 8:30 - Noon CST. You will receive a return authorization number (RA) by a Customer Experience Specialist. Please write the RA number on the packing slip.

Return the product, in Capri Blue packaging if possible, along with the original packing slip, RA # and statement of your preference for credit or exchange using the return label below or your own label to:

CURiO Brands
Returns RA# ___________
629 9th Street SE
Minneapolis, MN 55414

When sending your return, ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS. Keep your shipment receipt in case the package is damaged or lost in transit. Capri Blue cannot guarantee a credit or replacement for your return without confirmation of delivery to us.

Please note, if the product was not purchased directly from Capri Blue we recommend that you return it to the original place of purchase. If not, a receipt is required and we will exchange the item for a new item of equal value.

Who do I contact regarding questions on my order?

Please contact our Customer Experience Department at cs@capri-blue.com.

I’d like to sell Capri Blue in my store - where can I apply?

Click here.

If we plan on burning a candle all day in store, are there any best practices to take while burning?

Yes, as a safety precaution, you should extinguish midday, allow the candle and wick to cool completely, trim the wick and discard of the debris, and then re-light.

Who do I contact regarding questions on my order?

Please contact our Customer Experience Department at wholesale@curiobrands.com.

How do I get a copy of my invoice?

Please contact our Customer Experience Department at wholesale@curiobrands.com.

Do I have to pay sales tax?

Please contact Customer Experience for more information.