Can I return my Capri Blue purchase?
If for any reason you are not satisfied, we are happy to exchange or refund the credit card used for the purchase. Returns and exchanges must be made within 30 days of shipment.
To return your purchase, contact our Customer Experience Department at 800-748-9249 or e-mail us at firstname.lastname@example.org. Our team is available Monday through Thursday 8:30 am - 5:00 pm and Friday 8:30 - Noon CST. You will receive a return authorization number (RA) by a Customer Experience Specialist. Please write the RA number on the packing slip.
Return the product, in Capri Blue packaging if possible, along with the original packing slip, RA # and statement of your preference for credit or exchange using the return label below or your own label to:
629 9th Street SE
Minneapolis, MN 55414
When sending your return, ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS. You are responsible for the return shipping postage fee. Keep your shipment receipt in case the package is damaged or lost in transit. Capri Blue cannot guarantee a credit or replacement for your return without confirmation of delivery to us.
Please note, if the product was not purchased directly from Capri Blue it is required that you return it to the original place of purchase.
Capri Blue 60-day Satisfaction Guarantee
At Desirepath Mississippi LLC (“Capri Blue”) we stand behind our products and quality controls. If for any reason you are not satisfied with a Capri Blue product you purchased from Capri Blue, or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Capri Blue 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
Capri Blue reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Capri Blue 60-Day Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized Capri Blue seller, please contact us at 1.800.748.9249.
Who Do I Contact Regarding Questions on My Order?
Please contact our Customer Experience Department at email@example.com