Frequently Asked Questions


01. Can I use multiple discounts or promotional offers on a single order?

Short answer: No

Unfortunately, no promotions or sales can be combined on our site, including sale items and previous purchases, but keep a close eye on our emails for notes that say otherwise! If you have a promo code, make sure you are entering it right at check out when checking out all your cute favorites in your cart.

To make sure all of you CB babes get the best price as fast as you can, all our promotions and discounts are only available on and not in stores.
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02. Why can't I find the fragrance I’m looking for?

Capri Blue partners with several national retailers to develop custom products and fragrances for their stores. If there is a particular Capri Blue fragrance you’re looking for that you can’t find on our site, feel free to give us a call and we’ll direct you to the store that carries it.
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03. Where can I view the ingredients before I purchase?

Ingredients are listed on the product pages under the "ingredients" tab. To Learn more about our candles and wicks, check out our blog: What are Capri Blue candles made of?
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04. Is my credit card information secure online?

Yes, we use SSL (secure socket layer) encryption to ensure that the information is safe from anyone trying to intercept it.
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05. What credit cards can I use to purchase products?

We accept Visa, Mastercard, American Express, and Discover.
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06. When will my credit card be charged?

Payment will be collected at the time of shipment.
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07. How will the charge appear on my credit card?

Your charge will show ""
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08. Why are you not accepting my credit card?

There are many reasons for a failed credit card transaction. Your card may have expired, reached its limit or other technical difficulties. Please check with your card issuer for more information.
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09. Are there any products I can't apply promos to?

Yes, unless stated, we are unable to apply discounts on Pura products including fragrance refills and the Capri Blue + Pura Volcano Diffuser Kit. Order level discounts also cannot be combined with sale items.
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